Amazing Pond
Shipping Options
We use the following
shipping methods:
United Parcel Service (UPS)
Federal Express (FedEx)
United States Postal Service (USPS)
Shipping Policies:
Your order will be shipped to you fully insured. We urge all customers to
inspect your package for damage or tampering before receiving or signing for
receipt.
Our goal is to process all orders within one business day of receipt. Orders
are processed and shipped during regular business hours (Monday through Friday
8:00AM - 5:00PM EST, excluding holidays). If we encounter any problems processing
or shipping your order you will be contacted within two business days.
Shipping to Alternate Address
If you will not be home to sign for your order, Amazing Pond can ship your
order to your place of work, or another more convenient destination. As a
security precaution to protect our customers against fraud, when you order
merchandise to be delivered to a destination other than
your billing address, we will confirm that your credit card or financing company
has this alternate shipping address on file. To help expedite your order, simply
call your issuing bank and provide them with your alternate shipping address.
If you cannot be available, or have someone else available to sign for your
package, you can have it shipped to your local FedEx
or UPS location so that you can
sign for and pick it up at your leisure.
Find the FedEx location nearest you.
Find the UPS location nearest you.
Tracking your order:
You will receive one or more tracking numbers on the confirmation e-mail we send
you when your order is shipped. This tracking number can be used to check the
status of your package at our shipping carrier’s online store:
UPS
Package tracking:
www.ups.com/tracking/tracking.html
U.S. customer service: 1-800-PICK-UPS (1-800-742-5877)
FedEx
Package Tracking:
http://www.fedex.com/Tracking?link=4&cntry_code=us
U.S. customer service: 1-800-GO-FEDEX
(1-800-463-3339)
Freight
Oversized and overweight items require a Common
Carrier Delivery or truck delivery, additional shipping charges apply. These are
tailgate deliveries. Trucking companies require customer to provide assistance in
unloading merchandise from truck. Customer should have help with unloading
merchandise family member, friend or neighbor. Deliveries must be signed for by
the homeowner.
Inspect your shipment immediately. If there is visible or concealed damage on merchandise, it must be reported
to the driver immediately. Note any damage on the bill of lading. If damage is
not noted on the bill of lading, it will then
become the customer's responsibility to file a
claim with the freight company. Customer is responsible for actual shipping and
freight cost on any item that is refused for any reason other than damage. If
you are unsure about delivery, please call us 1-866-766-3601.
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